Privacy Policy
Updated: 22 October 2026
Apps for the Living is responsible for the personal information processed through EMDR. For privacy questions, contact privacy@appsfortheliving.com.
Information we use
App usage and reliability. TelemetryDeck processes usage statistics on Apple and Android devices, including app interactions, stimulation settings and duration, purchase events, app and device information, language and a hashed installation identifier. We use these statistics to improve EMDR.
Google Firebase processes technical connection information to help resolve connection problems. On iPhone and iPad, Firebase Crashlytics processes technical crash reports, app and device information and installation identifiers to help us fix errors.
EMDR Connect. Firebase processes display names, account and room identifiers, timestamps, stimulation settings and start/stop status to keep connected devices in sync. Display names are encrypted by the app before being uploaded.
Support. Firebase stores messages and images you submit, together with your language, app version, device model and support-account identifier, so that we can respond. Google Cloud checks submitted text and images within the EU to help prevent abuse of the support service.
Optional reply notifications use Firebase and, on Apple devices, Apple’s notification service. You can turn notifications off in your device settings.
Website and email. We process the name, email address and message you provide to handle your enquiry. Greenhost provides hosting and email, and correspondence may also be stored in Firebase. Cloudflare Turnstile processes IP addresses and browser information to protect contact forms from spam. GoatCounter processes page visits and basic browser and device information for website statistics.
Purchases and security. Your app store handles payments. We process purchase and offer information where needed to provide your subscription or an eligible offer. Google Firebase and Google Cloud process IP addresses, technical requests and verification information to operate and protect our services.
We use encrypted connections and restrict access to support conversations.
Why we process information
We process information necessary to provide the features and purchase-related services you request to perform our agreement with you.
For general enquiries, security, abuse prevention, technical diagnostics and limited usage analysis, we rely on our legitimate interests in responding to users and maintaining and improving a reliable service.
You choose whether to use Connect, contact support or enable notifications. These features require the relevant information described above to work.
Where information is processed
Our Connect and support databases, support images and new application logs are stored in the EU.
Some service providers also process information outside the European Economic Area, including in the United States. Applicable safeguards include the EU-US Data Privacy Framework and European Commission standard contractual clauses. Details are available from Google, Cloudflare and Apple, or by contacting us.
How long we keep information
| Information | Retention |
|---|---|
| Connection diagnostics | Scheduled for deletion after 72 hours. |
| Connect rooms | Scheduled for deletion after 48 hours without activity. |
| In-app support conversations and images | Scheduled for deletion after 180 days without activity. You can also delete them in the app. Deleted images remain recoverable for seven days. |
| Notification tokens | Expire after at most 90 days without refresh. |
| Crash reports and associated identifiers | Firebase begins deleting them after 90 days. |
| Application logs | 30 days. |
| Support administration records | Delivery records: 30 days; deletion confirmations: 90 days; audit records: one year. |
Support accounts remain until deleted. Email correspondence is retained for handling your enquiry and relevant follow-up. Anonymous statistics may be kept for longer-term analysis.
Your rights
You can contact privacy@appsfortheliving.com to request access, correction, deletion, restriction or, where applicable, a portable copy of your personal data. You can object to processing based on legitimate interests.
You can also request deletion of your support account or email correspondence. You have the right to lodge a complaint with the Dutch Data Protection Authority, our supervisory authority in the Netherlands.
We're here for you.
We'll answer your privacy-related questions, concern or comments.